| Income from continuing operations |
$ 81 |
$ 566 |
(86) |
| Income from continuing operations - per diluted share |
$ 0.27 |
$ 1.63 |
(83) |
| Operational earnings - per diluted share |
$ 2.82 |
$ 1.58 |
78 |
| Dividends declared - per share |
$ 0.938 |
$ 0.500 |
88 |
| Normalized operating cash flow |
$ 2,166 |
$ 1,477 |
47 |
| Normalized free cash flow |
$ 1,167 |
$ 712 |
64 |
| ROIC (on operational earnings) - percent |
8.4 |
5.6 |
50 |
| Average speed to answer (December) - seconds |
10 |
76 |
(87) |
| Average speed to answer (12 months) - seconds |
39 |
268 |
(85) |
| Integrated voice recognition system (average handle time) - seconds |
79 |
116 |
(32) |
| Change in total mass market customers - percent |
2.7 |
4.1 |
(34) |
| Capacity factor - percent |
| Gas plant commercial availability - percent |
96.7 |
97.5 |
(1) |
| Safety (lost time incidents) - incidents per 200,000 hours |
0.05 |
0.08 |
(38) |
| System Average Interruption Duration Index (SAIDI) - minutes |
75.5 |
74.2 |
2 |
| System Average Interruption Frequency Index (SAIFI) - interruptions |
1.10 |
1.17 |
(6) |
| Safety (lost time incidents) - incidents per 200,000 hours |
0.21 |
0.22 |
(5) |