TXU 2004 Annual Report Home
About TXU
Management's Letter
At A Glance
Three Businesses
Industry Leadership
Top Financial Performance
Leadership
Shareholder Information
Form 10-K
Regulation G Information
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At a Glance - Industry Leadership

TXU has three structurally advantaged businesses focused on industry leadership across three critical performance drivers to deliver top-quartile financial performance.

Operational Excellence   Market Leadership   Human Performance Leadership
  > Safety
> Reliability
> Asset productivity
> Cost leadership
 
  > Customer service
> Commercial excellence
> Risk management
> Growth
 
  > High-performance culture
> Performance management and incentives
> Employee development

Operational Improvement 03-04

TXU Energy TXU Power TXU Electric Delivery
TXU Energy Operational Improvement 03-04 TXU Power Operational Improvement 03-04 TXU Electric Delivery Operational Improvement

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TXU Energy - Call answer times dropped from an average of 268 seconds in 2003 to an average of 39 seconds in 2004, an improvement of 85%. TXU Energy - Footnote 1 for Mass Market Customer Churn Rate TXU Energy - The native mass market customer churn rate dropped from 6.2% in 2003 to 4.8% in 2004, an improvement of 23%. TXU Energy Operational Improvement 03-04 TXU Power - The baseload generation output increased from 59% in 2003 to 61.3% in 2004, an improvement of 4%. TXU Power - The baseload capacity factor increased from 85.7% in 2003 to 88.5% in 2004, an improvement of 3%. TXU Electric Delivery - Footnote 2 for Reliability SAIDI TXU Electric Delivery - Reliability as measured by SAIDI – the number of minutes a year the average customer is out of service – rose from 74.2 minutes in 2003 to 75.5 minutes in 2004, an unfavorable increase of 2%. TXU Electric Delivery - Footnote 3 for Reliability SAIFI TXU Electric Delivery - Reliability as measured by SAIFI – the number of times in a year the average customer is out of service – decreased from 1.17 interruptions in 2003 to 1.10 interruptions in 2004, an improvement of 6%. TXU Electric Delivery - TXU Electric Delivery Operational Improvement 03-04 		 
 
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