Hurricane Recovery Assistance
TXU’s good-neighbor policy extends beyond Texas to help others in need. When four successive hurricanes hit the U.S. Gulf Coast in 2004, TXU crews and contractors were there to assist with electric restoration. In all, two work teams of almost 200 TXU employees spent 41,000 hours away from home and traveled 280,000 miles to help repair critical electric infrastructure. In addition, the company released more than 800 contractors working in the TXU system for hurricane restoration efforts. Throughout these efforts, TXU ensures support can be offered to other companies in need without adversely affecting reliability or service in its own service area.

CONTRIBUTIONS AND CONSUMER PROGRAMS

As part of its broad set of customer and community initiatives, TXU significantly enhanced its social contributions in 2004 as it committed to a fivefold increase in funding for customers who are in critical and temporary need of assistance in paying their electric bills. Between 2004 and 2007, TXU will set aside $15 million for its Energy Aid program. This amount is in addition to TXU’s weatherization assistance to low-income customers of approximately $30 million over the next three years. Other community outreach in 2004 included a $1.4 million contribution to United Way and support that includes the Dallas Women’s Museum, Texas Trees Foundation, Girls Inc. and chambers of commerce around the service area.

TXU Energy Aid
Since its inception in 1983, TXU Energy Aid has been the company’s flagship assistance program. Through $15 million in customer donations and $19 million in corporate donations, this program has helped more than 250,000 families in temporary financial need pay their energy bills. In 2004, TXU announced a $15 million corporate donation to TXU Energy Aid over three years. During the year, TXU Energy Aid provided $4.8 million in benefits for some 29,000 families. This assistance came from a combination of corporate, employee and customer sources, including the first-ever TXU employee fund-raiser.

Energy Assistance Programs
As the Texas energy market leader in low-income social advocacy, TXU has cooperative relationships with more than 500 community service and charitable organizations for low-income assistance. A dedicated staff helped administer assistance by handling about 120,000 inquiries in 2004 through multiple social service channels.

For the third year, the company hosted the TXU Energy Assistance Workshops for community help organizations. These eight workshops at locations across the state helped educate more than 400 attendees representing 150 community organizations about the variety of TXU and TXU-supported programs available to assist at-risk and low-income families.

The company also continues to be very active in supporting low-income programs through the state- administered System Benefit Fund. LITE UP Texas, a reduced-rate discount for low-income customers, is the largest program supported by the fund. TXU currently has a number of low-income customers who receive a 10% discount on their electric bills through this program.

As part of TXU’s energy-savings focus, the company administers eight state-sponsored energy efficiency programs. Together, these programs provide energy efficiency assistance to approximately 70,000 customers each year for energy savings of about 277,000 megawatt-hours. As part of the $10 million Low-Income Weatherization program, TXU created the award-winning Weather-Wise Community Outreach effort to educate consumers about energy efficiency. This fund is available through contractors to help low-income households weatherproof their homes. These free or low-cost services help reduce energy consumption and lower energy bills. As a 2004 community service, more than 600 TXU employees donated their time over the summer to weatherproof and increase the energy efficiency of 16 homes across the state.

The company also sponsored six senior citizen symposiums featuring a home-improvement specialist to promote weatherization programs.